Privacy Policy

▼ Table of Contents

1 Responsible Authority

We are happy about you visiting our website. We would like to introduce you to the responsible authority in terms of data protection law as applicable:

Reos GmbH
represented by the Manager Kjell Ole Beckmann
Amsinckstrasse 28
20097 Hamburg
Phone: +49 40 60 770 330
E-mail: info@reos.digital

2 Privacy legacy officer

Tom Leppin
E-mail: datenschutz@reos.digital
Phone: +49 40 60 770 330

3 General Information

Pursuant to our statutory obligations, we would like to inform you about the collection and use of your personal data.

When you use our website, personal data about you will be collected. This may happen by you entering the data yourself, for example your e-mail address. But our system also collects your data automatically, for example whenever you visit our website. This happens irrespective of the device or the software that you use to visit our website.

All data that you enter in our app is provided voluntarily; there are no disadvantages to you if you do not provide data. But without certain data, we are unable to provide services or to conclude contracts. Whenever such information is necessary, we will point it out to you.

On this website, the user’s personal data is only collected within the framework of the existing data-protection law, in particular the General Data Protection Regulation (GDPR). The legal terms used in the text are defined in Art. 4 of the GDPR.

The GDPR allows data processing in three cases in particular:

  • in accordance with Art. 6 para. 1 (a) and 7 GDPR, when you have consented to us processing your data; in this Privacy Policy and in the cases of consent pursuant to Art. 4 no. 11 GDPR, we will inform you in detail and each time for what purposes and under what circumstances your data will be processed by us;
  • in accordance with Art. 6 para. 1 (b) GDPR, when processing your personal data is necessary for negotiating, concluding or performing a contract;
  • in accordance with Art. 6 para. 1 (f) GDPR, if the balancing of interests leads to the conclusion that the processing is necessary to protect our legitimate interests; this means in particular our interests to analyse, optimise and secure the offers on our website – meaning primarily the analysis of user behaviour, setting up profiles for advertisement purposes and storage of access data as well as the use of third-party providers.

3.1 Inventory Data

We collect inventory data as far as it is necessary to establish, negotiate or amend a contract (including one without remuneration) between us and the user. This can be: customer data (for example name, address), contact data (for example e-mail address, phone number), service data (for example services ordered, duration, payment). Upon establishing the user relationship, we will ask you for this data (for example name, address and e-mail address) and will also tell you which of the information is required to establish the user relationship.

3.2 Usage Data

We also collect usage data to allow users to use the services on our website. These may consist of: usage information (for example visited websites or parts, duration of visit, interest in services), content data (for example data, text, images, sounds, videos entered or uploaded by you), meta data (for example identity of your device, location, IP address).

We will only combine usage data if and insofar as it is necessary for billing purposes. Otherwise, we will only put together usage data pseudonymously and only insofar as you have not objected. You may send this objection to the address indicated in the “About Us” section or the responsible authority indicated in this Privacy Policy at any time.

The legal basis for this data processing are our legitimate interests pursuant to Art. 6 para. 1 (f) GDPR in analysing the website and your use, possibly also the statutory permission to store data as part of the negotiation of a contract pursuant to Art. 6 para. 1 (b) GDPR.

4 Hoster

4.1 ALL-INKL.COM

Our Website is presented in the Internet by a service provider. We use the service of ALL-INKL.COM, Neue Medien Münnich, Owner: René Münnich, Hauptstraße 68, D-02742 Friedersdorf. We have concluded a data processing agreement with our provider. With this contract, our provider is obliged to process the data according to our instructions. You can find more information on data processing at our provider in his privacy policy at https://all-inkl.com/datenschutzinformationen/. The legal basis for this data processing is on the one hand our legitimate interest in a technologically perfect online offering and its design and optimization in an economically efficient manner pursuant to Art. 6 para. 1 (f) GDPR, and, on the other hand, our contractual or pre-contractual legal relationship in accordance with Art. 6 para. 1 (b) GDPR.
Furthermore, our provider stores information, the so-called server log files, each time the website is used; this is information which is automatically transferred by your browser. In detail, this data consists of:

  • your IP address
  • type and version of your browser
  • host name
  • time of visit
  • the page from which you came to our page
  • name of the page opened
  • exact time of usage as well as
  • the amount of data transferred

This data will only be used for statistical purposes and do not allow us to identify you as a user.“

5 First Contact through Electronic Request

If you contact us in electronic form (for example by mail, fax, phone, messenger, etc.), we store and process the data which you have given us (for example name, contact information, content of the request). This is based on our legitimate interest in an effective communication with customers in accordance with Article 6 para. 1 (a) GDPR and, as far as it concerns a request to enter into or to perform a contract, also with Article 6 para. 1 (b) GDPR.
We will only pass on this data to third parties as far as required for the performance of the contract (in accordance with Article 6 para. 1 (b) GDPR), by the overwhelming interest in effective services (in accordance with Article 6 para. 1 (f) GDPR) or based on your consent (in accordance with Article 6 para. 1 (a) GDPR) or if there is another legal permission or obligation.
You may ask us at any time and without any cost to provide information about the purpose of the processing, the origin and the recipient, if any, of your data. You may also request that we correct, delete or limit the processing of your personal data. You may object against the (further) processing of your data at any time and you have a right for the data to be made transferable as well as the right to file a complaint with the competent supervisory agency.
In general, your data will only remain stored as long as required by the purpose of the respective data processing. A longer storage is an option, in particular when required in order to pursue our rights, for other legitimate interests of ours or when there is a statutory duty to keep the data longer (for example record-keeping under tax law, statute of limitations).

6 Consent

Whenever we ask you for your consent for the processing of your data, we will inform you in clear language and in an easily accessible way about the cases for which you will be granting your consent. Any consent that we ask you for is voluntary. Any advantage that you wish to gain by granting consent is also available without consent; simply ask us.

Regarding any consent, you have the right to revoke any consent given to us for the processing of your personal data at any time. You just need to contact us without any particular formal requirement, for example through our contact form, an e-mail to the e-mail address indicated in the “About Us” section or a link to unsubscribe (if offered by us). Your withdrawal has no effect on the legality of the data processing carried out up to that point.

7 Storage Period

Generally, your data will only remain stored as long as required by the purpose of the respective data processing. Storage beyond that is possible in particular if it is still required for pursuing our rights or for other legitimate interests of ours.
For your inventory data which were necessary to perform a contract (including one without remuneration), this means that we store this data until the complete performance or termination of the contractual relationship plus the limitation period (which is generally 2 or 3 years) plus an adequate extra time for potential interruptions of the limitation period.
For your usage data which was collected in the course of your use of the website, this means that we will store it only for the time still required for the proper functionality of our website and as long as we still have a legitimate interest. Statistical information will be primarily stored by us in pseudonymous form.
Beyond that, we still store your data for as long as we are required to do so by law. This concerns in particular the tax-law requirements to keep records, usually for 6 or even 10 years.

Based on our legitimate interest in a flawlessly functioning online offer and its economic and efficient design and optimization according to Article 6 para. 1 (f) GDPR, our website uses cookies and where required technologies with a similar target bearing, like pixel, web-beacons or tags, in order to allow you to use our offer better, more effectively and in a more secure way. Cookies are text files that are stored on your computer and which store certain data about your user behavior on our page. These can be “session cookies”, which are automatically deleted when you leave our website. Other cookies are stored on your computer permanently until you delete them. That allows us to recognize your browser when you visit our website again and to provide you with features or offers according to your previous usage.
Our website only uses cookies which are necessary for the use of our website and in particular no external tracking or advertising cookies.
Your browser allows you to prevent the use of cookies in general or in specific cases. Please check the instructions for your browser to find out more about this. You can also delete cookies following these instructions which we have listed for you:

for Chrome: https://support.google.com/chrome/answer/95647?co=GENIE.Platform%3DDesktop&hl=en
for Safari: https://support.apple.com/en-gb/guide/safari/sfri11471/mac
for Firefox: https://support.mozilla.org/en-US/kb/clear-cookies-and-site-data-firefox
for Edge: https://support.microsoft.com/en-gb/help/17442/windows-internet-explorer-delete-manage-cookies
for Internet Explorer: https://support.microsoft.com/en-gb/help/278835/how-to-delete-cookie-files-in-internet-explorer

Blocking cookies may limit the functionality of our website and of other websites visited by you.
More information on this topic, in particular how you can administer, limit or completely disable third-party cookies and technologies with a similar purpose, can be found at:
https://www.aboutads.info/choices
https://www.youronlinechoices.eu
https://www.networkadvertising.org/choices

9 Users‘ Rights

You may request us anytime to provide information about the personal data stored about you free of charge. To avoid misuse, this will require personal identification.

9.1 Deletion, Correction, Limitation

You may at any time demand from us that we correct (or complete) incorrect data as well as a limitation of the processing of data or deletion of your data. This applies in particular if the reason for processing the data is no longer valid, if a required consent has been revoked and there is no other legal basis or if our data processing is unlawful. We will then correct, block or even delete your personal data without delay as far as permitted by law.

9.2 Objection

The right to object to advertisement is governed by our text regarding consent:
Regarding any consent, you have the right to revoke any consent given to us for the processing of your personal data at any time. You just need to contact us without any particular formal requirement, for example through our contact form, an e-mail to the e-mail address indicated in the “About Us” section or a link to unsubscribe (if offered by us). Your withdrawal has no effect on the legality of the data processing carried out up to that point.

9.3 Data Transfer

You may request us to transfer the data stored about you in machine-readable form.

9.4 Complaint

If you feel that our data processing has violated any of your rights, you may file a complaint with the competent regulatory agency (here you find a list of the agencies).

10 Changes to the Privacy Policy

If and when factual or legal reasons will compel us to amend the Privacy Policy, we will update this page accordingly. This will not change the consent provided by the user.

11 Data Entry

11.1 Encryption of Data Entry

When you enter data on our website, whether in a contact form, during the registration process, when you log in or for payment purposes, the website, where you enter the data, is encrypted. Thus, third parties can not read what you enter. You will recognise the encryption by the lock symbol in your browser and by the URL beginning with “https“ instead of “http“.

11.2 Contact Forms

11.2.1 General contact form

When you fill out a contact form or when you send us an e-mail or another electronic message, your information will be stored for the processing of the request, for possible follow-up questions or for other related questions and will only be used to follow up with the request.

Your data will be transferred in an encrypted manner, preventing third parties from reading your data while it is being entered.

Basis for this storage is the safeguarding of our legitimate interests in regard to communication with interested users pursuant to Art. 6 para. 1 (f) GDPR and in the case of inquiries prior to entering into a contract also the performance of a contract pursuant to Art. 6 para (b) GDPR.

Your data remains stored for as long as the processing of the request requires, in particular as long as the storage is still necessary to perform the contract, to pursue our rights or for our other legitimate interests or we are compelled by law to keep your data stored (for example based on tax-law requirements to maintain files).

11.2.2 Job Applications

If you send us a job application, we will process the personal data from your application. This includes all of your application documents. We will in particular store your contact information, the information about your schooling and training, internships, work experience as well as certificates.
We ask you not to send any information which tells us about race, ethnic origin, gender, religion or worldview, disability, age, illnesses, physical or mental health, pregnancy, political views, philosophical or religious convictions, membership in a union, sexual identity or sexual life, because we evaluate applications independent of such information.
Applications are subject to our strict internal rights management. Only employees who are part of the application process will receive access to the application, usually only the HR department as well as the management, if applicable. All of our employees are ordered to maintain confidentiality.
The processing of your application information is based on Art. 88 GDPR in connection with § 26 BDSG, according to which employees' personal data may be processed for the purpose of the employment if this serves to establish an employment contract.
If you will be hired based on the application, your information will be stored in your personnel file in accordance with the separate privacy policy for employees' data. If your application will not be successful, we will delete your information completely within 3 months from the rejection, unless you have declared your specific consent to use your information for future applications. You may revoke this consent at any time, upon which we will immediately delete your application information.

12 Newsletter

12.1 SendinBlue

If you subscribe to the newsletter offered on our page, we will inform you in detail about the information we will send you, which of your data will be stored and for what it will be used. We will not pass on your data to third parties and we will only use it for mailing the newsletter.

We will only mail you the newsletter if you have provided us with prior consent. To that purpose, you will receive an e-mail from us with a link and further details and we will ask for your consent. By confirming that link, you declare your consent to receive the newsletter and advertisement from us.

Because we are legally required to record your consent as part of the double opt-in, your subscription to the newsletter, the mailing of our consent e-mail and your consent by clicking on the link will be recorded and stored with location and time as well as with your IP address.

The basis for the storage is your consent pursuant to Art. 6 para. 1 (a) GDPR, which you grant us when you register for the newsletter. You may withdraw that consent at any time, for which any notice to us, without any formal requirement, is sufficient (for example through the contact form or by e-mail or by using the link to unsubscribe, which is included in each e-mail). This withdrawal has no effect on the legality of the data processing carried out up to that point.

When mailing the newsletter, we use (as part of our legitimate interest in a technologically perfect processing of our customer data and analysis pursuant to Art. 6 para. 1 (f) GDPR) the provider SendinBlue GmbH, Köpenicker Straße 126, 10179 Berlin.

Regarding the handling of your data by SendinBlue, we refer you to the privacy policy of SendinBlue https://de.sendinblue.com/legal/privacypolicy/. SendinBlue will only use your data when mailing the newsletter and they will analyse that mailing on our behalf. In addition, SendinBlue will only use your data to improve its own service. SendinBlue will not use the data to contact you directly or to pass on your data to third parties.

The mails used by SendinBlue include a "web beacon", which will inform SendinBlue about the opening of the newsletter and/or the clicking on a link contained therein by you. As part of that process, information regarding your browser, your location and your IP address will be transmitted to SendinBlue. This information will be used to optimise our communication with you.

Our newsletter provider will also use this data for purposes of analysis and optimisation of their own service, but only in pseudonymised form (meaning that your identification is not possible). But your data will not be used by the provider to contact you directly.

Your data remain stored as long as you are in our mailing list, as long as the storing is necessary to protect our rights or for other legitimate interests or if we are bound by law to keep your data longer.

13 Social Media

We refer with links to our social media presences. When you follow any such link to the social media site, your data will be broadcasted to that site. The social media site will normally store a cookie in your browser and to your account information there, especially, if you are logged into your social media account on the site. The social media site can analyse your use of the platform and your browsing habits and will use these for targeting advertisements based on your interests. That can lead to ads being shown to you when browsing in- and outside of the social media site. Please inform yourself about the use of your data on these sites and use them only, when you agree to that use of your data, that happens on that social media site, in particular, when you are not using that social media site for the first time. We have added links to all the privacy policies of the social media site for your information.

Our website uses links to our presence in the social network of Facebook by Meta Platforms Ireland Ltd., 4 Grand Canal Square, Grand Canal Harbour, Dublin 2, Irland. It is just a normal link. Thus, when you open our site, Facebook will not learn of your visit to our website. But once you click on the link, you will be led to Facebook, allowing Facebook to learn that you have visited out site.
Your data will be forwarded by Facebook Ireland on the base of the standard contractual clauses to Facebook USA.
The collection and use of your data which is possibly carried out by Facebook after clicking on the link is beyond our knowledge or control. You may find further information in Facebook’s privacy policy at https://en-gb.facebook.com/policy.php.

Our website uses links to our presence in the social network of Instagram by Instagram LLC, now Meta Platforms Ireland Ltd., 4 Grand Canal Square, Grand Canal Harbour, Dublin 2, Irland.

It is just a normal link. Thus, when you open our site, Instagram will not learn of your visit to our website. But once you click on the link, you will be led to Instagram, allowing Instagram / Facebook to learn that you have visited out site.
Your data will be forwarded by Facebook Ireland on the base of the standard contractual clauses to Facebook USA.
The collection and use of your data which is possibly carried out by Instagram/Facebook after clicking on the link is beyond our knowledge or control. You may find further information in Instagram’s privacy policy at
https://privacycenter.instagram.com/policy.

Our page uses links to our presence on the social network LinkedIn, provided by LinkedIn Ireland Unlimited Company, Wilton Place, Dublin 2, Ireland, as a subsidiary of LinkedIn Corporation, 2029 Stierlin Ct. Ste. 200 Mountain View, CA 94043, USA.

It is just a normal link, which means that upon opening our page, LinkedIn won't learn anything of your visit to our website. But when you click on the link, you will be taken to LinkedIn, and then LinkedIn will also learn that you visited our page.

Thus, your data may be forwarded to the USA.

We have neither knowledge of, nor any influence on the possible collection and processing of your data by LinkedIn after clicking on the link. Further information can be found in LinkedIn's privacy policy at https://www.LinkedIn.com/legal/privacy-policy?_l=de_DE.

Our page uses links to our presence in the social network Xing by New Work SE, Am Strandkai 1, 20457 Hamburg, Germany.

It is just a normal link, which means that upon opening our page, Xing won't learn anything of your visit to our website. But when you click on the link, you will be taken to Xing, and then Xing will also learn that you visited our page.

We have neither knowledge of, nor any influence on the possible collection and processing of your data by Xing after clicking on the link. Further information can be found in Xing's privacy policy at https://www.xing.com/privacy

Our website uses links to our presence in the social network of YouTube by YouTube LLC, 901 Cherry Avenue, San Bruno, CA 94066, USA, represented by Google Ireland Limited, Gordon House, Barrow Street, Dublin 4, Irland. It is just a normal link. Thus, when you open our site, YouTube will not learn of your visit to our website. But once you click on the link, you will be led to YouTube, allowing YouTube to learn that you have visited out site.

The data collected by Google may be transferred by Google to countries outside of the EU, in particular to the USA.

However, we have ensured that your data is only transferred to the USA on the basis of a contract in accordance with the standard contractual clauses. According to the GDPR and the EuGH, this is a legal basis for the transfer of data to the USA. This applies in particular since the US Presidential Decree of 07.10.2022.  You may find further information in YouTube’s privacy policy at
https://www.google.de/intl/de/policies/privacy/.

14 Social Media Tracking

14.1 Facebook Pixel

If you, when accessing our website, agreed that we may use advertising and marketing cookies such as the Facebook pixel, we use the Facebook pixel for our marketing communication and to analyse the success of our marketing efforts on Facebook. Base is our legitimate interest in a technologically perfect online offering and its design and optimisation in an economically efficient manner pursuant to Art. 6 para. 1 (f) GDPR. The Facebook pixel is a service to measure the reach, provided by Meta Platforms Ireland Ltd., 4 Grand Canal Square, Grand Canal Harbour, Dublin 2, Irland.

The technology applied by the Facebook pixel allows us to measure the reach and the sales made (so-called conversions) based on our ads on Facebook and thus to improve our advertising strategy. It also allows us to target users, who have been to our website previously, with ads on Facebook. We can also use the data to produce so-called custom audiences. This means that Facebook analyses data of users of our website in order to determine persons with similar interests.

The Facebook pixel places a cookie in your computer, which Facebook uses to recognise that you have visited our website if you are logged into Facebook or when you log in again. The data is anonymised for us, we cannot attribute it to you. The data will be forwarded to the USA and stored by Facebook.

Facebook can connect to your respective user profile. Facebook may use the data for its own advertising purposes in accordance with the Facebook privacy policy (https://www.facebook.com/about/privacy/). If you want to withdraw your consent, send a short e-mail to datenschutz@reos.digital. If you are less than 13 years old, you can not give valid consent. If you are less than 13 years old, please click here datenschutz@reos.digital.

Facebook offers you different preferences regarding the remarketing feature and the custom audiences, which you can open here if you are logged into Facebook. If you don't have a Facebook account, you can also change the preferences through the European Interactive Digital Advertising Alliance and http://www.youronlinechoices.com/de/praferenzmanagement/ prevent being targeted with advertisements.
You can find more information about the usage of your data by Facebook in the privacy policy of Facebook here: https://www.facebook.com/about/privacy. Your data will be forwarded by Facebook Ireland on the base of the standard contractual clauses to Facebook USA.

If you want to disable tracking by Facebook Pixel on our webpage, click here for Opt Out Current status
More information how Facebook deal with your data can you find in the privacy policy of Facebook https://www.facebook.com/about/privacy. Your data will be transmitted from Facebook Ireland on base of standard contratcs of Facebook to the US.

15 Google

15.1 Google Ads

Based on our legitimate interest in a technologically perfect online offering and its design and optimisation in an economically efficient manner pursuant to Art. 6 para. 1 (f) GDPR, we use Google Ads, an online advertisement network provided by Google Ireland Limited, Gordon House, Barrow Street, Dublin 4, Ireland.

With this system we can advertise in the Google ads network, which will be displayed on other websites, search results or other places on the internet. With Google Ads our ads will be primarily shown to users, who are most likely interested in them. This allows us, to market more specific. Google uses a Cookie to display the ads based on the interests of the user. The Cookie will be read by “web beacons” on the Website of the Google ads network.
The Cookies contain data about technical specifications of your system, the websites visited, the interests shown and which ads were clicked.
At the same time we have a „Conversion Cookie“. With it Google shows us anonymize statstics without personal data. It is just about how often our ads were clicked.
Also Google will use all data out of these Cookies just in a pseudonymized way, without being able, to follow your actions individually. The data is just analysed concerning the cookie itself, otherwise only, if you have given Google your specific consent to use the data with respect to you individually.

The data collected by Google may be transferred by Google to countries outside of the EU, in particular to the USA. We have concluded a data processing agreement with Google, according to which Google only processes your data according to our instructions. This agreement ensures, that your data will be transferred to the US solely on the base of the standard contractual clauses, see the Google Ads Data Processing Terms for further information. The Google Ads Data Processing Terms are available here: https://business.safety.google/adsprocessorterms/.

As we have already explained about cookies in general in our Privacy Policy, you can prevent the saving of cookies through the relevant preferences in your browser, but this may limit the functionality of our website.

Alternatively, you can use your browser to deactivate only interest-targeted ads on Google as well as interest-targeted Google ads on the web. To do this, you have to go to http://www.google.de/settings/ads and activate the “Off” button or use the deactivation at https://myaccount.google.com/privacycheckup?. Further information about your preference options regarding this issue and the data protection of Google can be found at https://www.google.de/intl/en/policies/privacy/?fg=1.

For the general approach to cookies and their deactivation as well as regarding the passing of data to third parties, particularly to the USA, we refer you to our general information in this Privacy Policy.

You will find more information about Google’s precautions regarding data protection at the following link: https://www.google.de/intl/en/policies/privacy/.

15.1.1 Google Ads Conversion Tracking

Based on our legitimate interest in a technologically perfect online offering and its design and optimisation in an economically efficient manner pursuant to Art. 6 para. 1 (f) GDPR, we additionally to Google Ads we use the Google Ads Conversion Tracking, to track the result of our ads and to allow us to display ads based on the interest of the user.

If you perform certain actions on our Website – as ordering something, send a contact form or order out Newsletter – will this Conversion send to Google. Google can therewith measure the numbers of conversions. Additionally Google will be able to identify the cookie saved by Google on your Computer by Google before and can see, on which ads you have clicked before.

If you do not wish to be tracked, you can use the Google Ad Manager https://www.google.com/settings/u/0/ads/authenticated to modify your settings or even deactivate your Google Ads entirely. Additionally we refer for further settings and deactivation-measures to our general information in this Privacy Policy and especially for Google Ads.

16 Website Analysis

16.1 Matomo

Based on our legitimate interest in a technologically perfect online offering and its design and optimisation in an economically efficient manner pursuant to Art. 6 para. 1 (f) GDPR, we use the open-source programme Matomo, a web analysis tool.

16.1.1 with Cookies

To optimise the offered website, Matomo will place cookies. Cookies are text files which are stored on your computer and which transmit information about the use of the page, including the user's shortened IP address, to the provider. The user's IP address will immediately be anonymised, so that the user cannot be identified by the provider. The data collected in that way will not be passed on to third parties by the operator of this website.

You may prevent the use of cookies by changing the preferences in the browser. Here you find instructions in German: http://www.akademie.de/wissen/do-not-track-datenschutz. This may however impede the use of this and of other websites.

If you do not agree with the storing and analysis of your data, you subsequently have the opportunity to object to the analysis by Matomo.

You may choose to prevent this website from aggregating and analyzing the actions you take here. Doing so will protect your privacy, but will also prevent the owner from learning from your actions and creating a better experience for you and other users.

17 Map services

On behalf of our legitimate interest in a technically flawless online service and its economically efficient design and optimization acc. to art. 6 para. 1 lit. f GDPR on our entry on Google Maps, a map service of Google Ireland Limited, Gordon House, Barrow Street, Dublin 4, Ireland ("Google"), we link an interactive map with which you can find us.
Visiting our website, does not already lead to Google knowing about your visit on our website. However, like with any other link, once you click the link, this will lead to your data being processed by Google.
This also tells Google about your visit to our website and your search for our location. Google can analyze your user behavior with your data and use it for (interest-based) advertising. This can lead to the corresponding advertisement being shown to you.

We have no knowledge of the collection and use of your data by Google after clicking on the link, and we have no influence on this. You can find further information in Google's privacy policy at https://www.google.de/intl/de/policies/privacy/.

18 CRM and Marketing

18.1 HubSpot

Based on our legitimate interest in a flawlessly functioning online offer and its economic and efficient design and optimization according to Article 6 para. 1 (f) GDPR, as well as – insofar as it concerns the storage of your contractual data – based on the permission to process contractual data in accordance with Art. 6 para. 1 (b) GDPR, we use the integrated hosting and marketing solution of HubSpot Ireland Limited, 2nd Floor 30, North Wall Quay, Dublin 1, Ireland. HubSpot Ireland Limited is a subsidiary of a company registered in the USA. But the Irish company is the data processor in the EU.
More information about the data processing carried out by HubSpot can be found in the privacy policy of HubSpot: https://legal.hubspot.com/de/privacy-policy
A transparent list of the cookies potentially placed by HubSpot can be found here and here
We have also concluded a data processing contract with HubSpot, according to which HubSpot will only process your data on our behalf: https://legal.hubspot.com/de/dpa
HubSpot offers the following features:

  • Hosting
  • CMS (Content Management System)
  • Contact Forms
  • Newsletter Software
  • Tracking and Analysis
  • CRM (Customer Relation Management)
  • Chat Software

Of these, we use the following features:

18.1.1 HubSpot Hosting / CMS / CRM

Based on our legitimate interest in a technologically perfect online offering and its design and optimization in an economically efficient manner, we use HubSpot for hosting our website. As any other hosting service, HubSpot collects usage data. These are identified and non-identifiable data on the occasion of you accessing our website. These will either be made available to HubSpot or automatically collected when you use HubSpot services (“non-personal data”).

Non-personal data does not allow HubSpot to find out the origin of the data. Non-personal data are technical information and usage information, for example the browsing and click stream behavior of visitors and users of services, session heat maps and scrolls as well as non-identifiable data about the user's or visitor's used device, operating system, browser, screen resolution, language and keyboard settings, internet provider, referral and exit pages, date/time stamp, etc.

As a hosting service, HubSpot also collects data that can identify a person with manageable effort (“personal data”). This personal data generally consists of all data that you enter when using the website. These can be contact data (for example e-mail address or phone number), invoice data (name, billing address, payment method and bank connection), data regarding a browser or user session (IP address, geographic location and/or unique identification of the user's device), data regarding connected accounts of third parties (for example e-mail address or user name for a connected PayPal, Google or Facebook account), scanned identity papers sent to us (for example ID card, driving license, passport or company registration documents), and any other personal data.

HubSpot also undertakes physical, electronic and procedural security measures to protect your personal data. HubSpot has more information about this here: https://legal.hubspot.com/data-privacy?__hstc=230861184.05b1c26761c5da0b5d0ce9ba8c0bc3af.1496406325284.1496406325284.1496406325284.1&__hssc=230861184.1.1496406325285&__hsfp=80863953

Based on contractual data, we use HubSpot for our Customer Relation Management System. Here, we store all data, which you have conveyed to us when entering into a contract, in particular your name, your contact information, payment information and products purchased, if applicable. We will keep this data stored as long as required for the performance of the contract (in particular the warranty period) or as long as we are required by law to keep your data stored (for example the data required for taxation).

18.1.2 HubSpot Contact Form

Based on our legitimate interest in efficient communication with our customers and based on contractual data, we also use HubSpot for contact forms on our website. HubSpot receives all data that you enter in our forms and also collects usage data. For more details, we refer you to our general information about contact forms.

18.1.3 Scheduler

Based on our legitimate interest in efficient communication with our customers and based on contractual data, we also use HubSpot for appointments on our website. HubSpot receives all data that you enter in our forms and also collects usage data. For more details, we refer you to our general information about contact forms.

18.1.4 HubSpot Newsletter

Based on our legitimate interest in efficient communication with our customers, we use HubSpot for our newsletter and for sending e-mails. If you subscribe to the newsletter offered on our page, we will instruct you in detail about the information you will receive, which of your data will be stored and for what the data will be used. We will not pass on your data to third parties and will only use it to mail the newsletter.

We will only send you the newsletter if you have given us your consent before. To that purpose, we will send you an e-mail with a link and more information, and we will ask for your consent. By clicking on that link, you will consent to receiving the newsletter and advertisement from us.

The legal basis for the storage is your consent in accordance with Article 6 para. 1 (a) GDPR, which you have given us when you registered for the newsletter. You may withdraw this consent at any time without any further formal requirements (for example through the contact form or by e-mail or by clicking on the “unsubscribe” link included in each e-mail). This withdrawal of consent has no effect on the legality of the data processing carried out up to that point.

As we are required by law to record your consent with the so-called double opt-in, your subscription of the newsletter, the mailing of our consent-seeking e-mail and your consent by clicking on the link as well as the location, time and your IP address will be recorded and stored.

The data used by HubSpot include a “web-beacon”, which informs HubSpot when you open the newsletter and/or click on a link therein. As part of that procedure, HubSpot will receive information about your browser, your location and your IP address. This information will be used to optimize our communication with you.

Our newsletter provider also uses this data, but only in pseudonymous form (without allowing your identification) for purposes of analysis and to optimize their services. They will never use your data to contact you.

Your data will remain stored as long as you are on our e-mailing list, as long as required to pursue our rights, for other legitimate interests of ours or as long as we are required by law to keep your data stored.

18.1.5 HubSpot Chat

Based on our legitimate interest in communicating with our customers in an economic and efficient manner, we use HubSpot for the live chat on our page. Once the HubSpot chat is opened, HubSpot will at first and temporarily collect the IP address in order to determine the country where the chat originates from. This allows us to offer customer service tailored to the visitor's requirements. The IP address is collected for that purpose alone and will not be stored by HubSpot permanently.

If you do not want the data to be transmitted to HubSpot, you can prevent HubSpot from placing cookies by changing the settings in your browser. We refer you to our general information about cookies in this privacy policy.

HubSpot also stores the communication from the chats. That way, you don't need to make long explanations in your request. If you don't want to use this feature, you can let us know through any of the means of contact listed above. We will then immediately delete any stored chats. We will also delete them after your request will have been taken care of, unless we need to keep it to pursue our rights or unless the chat led to the negotiation or conclusion of a contract, in which case we may (have to) store this data as contractual data.

18.1.6 HubSpot Tracking

Based on our legitimate interest in a technologically perfect online offering and its design and optimization in an economically efficient manner, we use HubSpot to analyze our website.

HubSpot uses certain technologies for analysis, especially cookies, which will be stored on your computer. These store information about the use of our page, which we use to improve our offers. The data will be collected by HubSpot pseudonymously and will not be aggregated with other personal data about you. We are not able to use it to identify you as a visitor of our website.

If you want to deactivate the tracking through HubSpot, please click here for Opt Out.

19 Our Social Media Fan Page(s) - General Information

Beside our website, we also use fan page(s) on social media platforms. Above, we have already informed you about the data processing on our website and we have in particular made sure that the fact alone that you access our website is not yet forwarded to the social media platform. Following the ECJ ruling dated 5 June 2018 about social media presences, we want to inform you about the data processing during your visit to our social media fan page(s):

On the basis of our legitimate interest in a timely customer communication pursuant to Art. 6 para. 1 (f) GDPR as well as for advertising and public relations purposes, we present ourselves and our offers on social media fan page(s).

Our social media fan page(s) usually can be accessed online independently of you having a user account with the relevant platform or not. But in either case, your data will be processed by the social media platform.

Each time the social media platform is accessed, your IP address will be collected and stored. Usually, a cookie will also be placed on your page, which will save your visit and further data about your visit to the social media platform.

If you are logged in with the social media platform, your visit will also be spotted by a cookie or through other technological means and will be attributed to your user account. Thus, the social media platform is usually able to analyse your user behaviour. In this process, a user profile with your interests is generated, which the social media platform will use to provide you with a user experience tailored to your interests, in particular advertisement tailored to your interests within and outside of the social media platform – even across different devices, if applicable. Your data may also be used for market research. For the details, we refer you to the following privacy policies of the social media platform(s) used by us.

We can usually also use the data of the social media platform in order to allow you to use our fan page in accordance with your interests or to approach you with advertising.

When you interact with our fan page and if you are logged in with the relevant social media platform, according to the social media page's terms of use, we can usually also recognise your user profile and see your content.
If you do not want this, we point you to our explanations about cookies above, with general information about cookies and their deactivation. There, we have laid out in general terms how you can prevent or limit cookies being stored on your devices. Further information about the respective social media platform can be found hereinafter.

According to the aforementioned ECJ ruling dated 5 June 2018, we are always jointly responsible for our social media fan page(s) together with the relevant social media platform. This means that you may also exercise your general rights, which we have listed in detail above under the heading “Users' Rights”, against us. To that purpose, we refer you to our contact details at the beginning of this Privacy Policy. Please keep in mind, though, that we have no conclusive knowledge of the exact scope of the processing of your data by the social media platform and have even less influence on it. Therefore, we kindly ask you to contact the relevant social media platform in the first place regarding your rights.

We generally leave your data on the social media platform and do not import it onto our server. But if that should occur, our general information regarding the storage period will apply.

Further information about the processing of your data and the storage period on the social media platform can be found in the respective privacy policy of the social media platform, which we have listed hereinafter.

19.1 Facebook

We present ourselves on the social media platform Facebook.

Joint Responsibility
Meta Platforms Ireland Ltd.
4 Grand Canal Square
Grand Canal Harbour
Dublin 2 Ireland
Contact
Contact Data Protection Officer

If you open our fan page on Facebook, your data will be forwarded to the USA.

Facebook has concluded an agreement with us https://www.facebook.com/legal/controller_addendum about our shared responsibility for processing the data, in which it recognises its primary responsibility and guarantees in particular that you can exercise your right to information, as described in the general part. You may obtain more information from Facebook's privacy policy at: https://www.facebook.com/about/privacy. Your data will be forwarded by Facebook Ireland on the base of the standard contractual clauses to Facebook USA.

Facebook also provides us with statistics as part of "Facebook Insights" for the purpose of targeted advertising. These are created without our participation and then provided to us. The data include information like interaction with our page, such as likes, page activities, video views, reach of our posts, comments, sharing of content, clicks on offers or further information on our fan page as well as statistical data about those interacting, such as gender, origin by country, city and language. The same applies to groups which we may manage.

When you are logged in, you can influence the processing of your data by Facebook considerably and in different ways.

Here you can make changes to your timeline, i.e. what can be seen about you and your page (while being logged in to facebook).

And you can change your advertisement preferences here.

19.2 Instagram

We have a presence on the social media platform Instagram. Instagram is now owned by Facebook.

Jointly Responsible
Meta Platforms Ireland Ltd.
4 Grand Canal Square
Grand Canal Harbour
Dublin 2 Ireland.
Contact Data Protection Officer
Your data will be forwarded by Facebook Ireland on the base of the standard contractual clauses to Facebook USA
We have neither knowledge of, nor any influence on the possible collection and processing of your data by Facebook and Instagram. Further information can be found in Instagram's privacy policy at https://privacycenter.instagram.com/policy.
Instagram and Facebook also provide us with statistics as part of "Facebook Insights" for the purpose of targeted advertising. These are created without our participation and then provided to us. The data include information like interaction with our page, such as likes, page activities, video views, reach of our posts, comments, sharing of content, clicks on offers or further information on our fan page as well as statistical data about those interacting, such as gender, origin by country, city and language. The same applies to groups which we may manage.
When you are logged in, you can influence the processing of your data by Instagram considerably and in different ways.
Your content, i.e. what is visible of you and your profile, can be changed here: https://www.instagram.com/accounts/login/?next=/accounts/privacy_and_security/.

19.3 LinkedIn

We have a presence on the social media platform LinkedIn.

Jointly Responsible
LinkedIn Ireland Limited Company,
Wilton Place,
Dublin 2,
Ireland

Contact

If you open our profile on LinkedIn, your data may be forwarded to the USA.

However, we have ensured that your data is only transferred to the USA on the basis of a contract in accordance with the standard contractual clauses. According to the GDPR and the EuGH, this is a legal basis for the transfer of data to the USA. This applies in particular since the US Presidential Decree of 07.10.2022.

We have concluded an data processing agreement with this provider, according to which this provider will only process your data on our behalf within the scope of the GDPR and according to our instructions.
Further information can be found in LinkedIn's privacy policy at
https://www.LinkedIn.com/legal/privacy-policy.

LinkedIn also provides us with statistics. These are created without our participation and then provided to us. The data will include interactions, for example, as well as statistical data.

When you are logged in, you can influence the processing of your data by LinkedIn considerably and in different ways.

For your privacy settings with LinkedIn, LinkedIn refers you to several options that you can read about in their privacy policy.

The LinkedIn advertising cookie can be turned off here (opt-out):
https://www.LinkedIn.com/psettings/guest-controls/retargeting-opt-out

19.4 Twitter

We have a presence on the social media platform Twitter.

Jointly Responsible
Twitter International Company
Attn: Data Protection Officer
One Cumberland Place, Fenian Street
Dublin 2, D02 AX07 Ireland
Contact


When using this provider, it may happen that your data is transferred to the USA. However, we have ensured that your data is only transferred to the USA on the basis of a contract in accordance with the standard contractual clauses. According to the GDPR and the EuGH, this is a legal basis for the transfer of data to the USA. This applies in particular since the US Presidential Decree of 07.10.2022.

We have concluded an data processing agreement with this provider, according to which this provider will only process your data on our behalf within the scope of the GDPR and according to our instructions. Further information can be found in the privacy policy of Twitter at https://twitter.com/privacy?lang=en.

Twitter also provides us with statistics. These are created without our participation and then provided to us. The data will include interactions, for example, as well as statistical data.

When you are logged in, you can influence the processing of your data by Twitter considerably and in different ways.

Here you can change your privacy settings on Twitter.

19.5 Xing

We have a presence on the social media platform Xing.

Jointly Responsible

NEW WORK SE,
Am Strandkai 1,
20457 Hamburg,
Germany
Phone: +49 40 419 131-0,
Fax: +49 40 419 131-11,
E-mail: info@xing.com.

Data Protection Officer:
Felix Lasse,
Am Strandkai 1,
20457 Hamburg,
Germany,
E-mail: Data Protection Officer@xing.com

We have neither knowledge of, nor any influence on the possible collection and processing of your data by Xing. Further information can be found in Xing's privacy policy at
https://privacy.xing.com/de/datenschutzerklaerung.

Xing also provides us with statistics. These are created without our participation and then provided to us. The data will include interactions, for example, as well as statistical data.

For your privacy settings with Xing, Xing refers you to several options that you can read about in their privacy policy.


This is our current valid privacy policy from 08.06.2023